I belonged to the Julep Maven subscription for about 6 years. I watched the products grow from being mostly nail related to including skin care and makeup. A little over a week ago, they sent out an email telling Mavens that the subscription was ending effective immediately and that Jules were no longer being honored. It was not a good way to end things for customers. Customers are rightfully angry and expressing that on social media. I think the biggest issue is of course the Jules being taken away. There was a better way to handle the situation and Julep IMO, did not do right by the customer. What is even more insulting is that despite their email claiming that Julep would always provide excellent customer service, I sent them an email that very day and still have not received a response. It is insulting.
I had personally wondered if something was going on with Julep because the last two boxes I had gotten were late and that was unusual. I did not order what turned out to the final box because I was not feeling any of the colors. I'm not sure if I would have made a different choice had I known that it was going to be the last box.
In my opinion, they should honor remaining Jules. They should not have tried to sugarcoat the situation by making it seem like a big gift that they were increasing the discount to 25% instead of the previous 20%. After angering so many customers, do they really think that those same people are going to want to go shopping on the Julep website. I personally don't. And if Julep is having problems and that is what led to the Maven subscription being ended, then that perk might not be around for long anyway.
In general I'm disappointed that the subscription has ended. It was one of my favorites because the boxes were customizable and you could skip a month or even send it to a friend if you desired.And if the program was no longer cost effective, they could have floated the possibility of a price increase instead of cancelling without customer input.For a company trying to claim they have great customer service, they are not doing right by the customers in my opinion.
